Our minimum rental period is 24 hours. This allows for delivery, setup, your celebration, and pickup. Extended rentals are available for multi-day events with discounted rates for longer periods.

We primarily serve Berlin and surrounding areas within a 50km radius. Delivery to locations beyond this area may be arranged for an additional fee. Contact us to discuss your specific location requirements.

Yes, professional setup and arrangement of all rental items is included in our service. Our team will coordinate with you to ensure everything is positioned according to your preferences before your celebration begins.

Normal wear and tear is expected and covered. For significant damage beyond normal use, repair or replacement costs will be assessed. We recommend reviewing our rental agreement for detailed terms regarding damage and liability.

Reservations can be modified or cancelled up to 14 days before your event date for a full refund of your deposit. Changes within 14 days may be subject to fees depending on availability and our ability to re-rent the items.

We accept bank transfers, credit cards, and cash payments. A deposit is required to secure your reservation, with the remaining balance due before delivery. Payment terms will be detailed in your rental agreement.

Many items offer customization options including color choices, fabric selections, and decorative elements. During your consultation, we'll discuss available customization options and work with you to match your celebration's specific theme and style requirements.

We recommend booking at least 4-6 weeks in advance, especially for popular celebration dates and larger events. However, we often accommodate last-minute requests when inventory is available. Contact us to check current availability for your dates.